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Contact/FAQ


GingerTice is dedicated to making sure you enjoy your online purchases. Drop a line and tell her how much you love your new items! You could send a picture of your newly decorated walls, the outfit you paired a jewelry item with, or share special coffee or tea times with your new art mug! You may even get featured on one of our social media pages as a special fan for the moment! Scroll down for contact information and check out our Store FAQs on the way:

Customer Service
Some products you receive are shipped directly from Ginger Pennington's studio in NYC, while other products (art mugs) are made by a production team off location. Therefore, if you should ever come across bumps in the road, please contact us so we can follow up and make things right. The best way to reach out for any type of immediate assistance is via e-mail: gtp117@hotmail.com


Payment Policy
Sales taxes are applied to orders sent in the state of New York.
Most major credit cards and debit cards accepted. No cash, checks, or money orders.
Item(s) will not be shipped until payment received.


Shipping
Original artwork, Matted Minis, and Necklaces:
U.S. orders are shipped through the US postal service via Priority Mail with delivery confirmation, which normally takes 2-10 business days.

Mugs and Totes:
These products are made on a per order basis, so please expect items to arrive within 1-2 weeks from the time of your order.

GingerTice does not refund for lost or stolen packages (Shipping Insurance available upon request for an extra fee of actual cost).

GingerTice is not responsible for items not received due to an incorrect address.


****INTERNATIONAL ORDERS****PLEASE READ!****
Duty/Import taxes are the responsibility of the customer.
All international orders are shipped via USPS First Class Mail. This gives you a tracking number and 10-18 days in transit. This is the most reliable international shipping method for the cost. If you have not heard from us, please feel free to get in touch by e-mail: gtp117@hotmail.com.


Refund Policy
All sales are final. No returns or exchanges (this includes wholesale orders). 


Product Quality
In the case of repairs or any other concerns, contact Ginger Pennington via e-mail at gtp117@hotmail.com so we can make sure you are 100% satisfied with the quality of your purchase.
It is best to send a picture of the item when requesting repairs. 


Can I commission you for a custom creation?
Custom commissions of paintings, portraits, drawings, and jewelry are possible.
Please see www.gingerpennington.com for more examples of her previous commissions and styles.


Legal and Copyright Info
GingerTice is the online store of Ginger Pennington and her creations, therefore all rights reserved. All Images and designs are protected under US and International copyright laws and belong to Ginger Pennington.
Please respect artist's copyrights by only viewing the​ conten​t of this page on your computer in it​s live publis​he​d form. Altering, printing, copying, distributing or any other unauthorized use of the images or content on this site requires written authorization.
© 2015-2020 by Ginger Pennington.


CONTACT:
gtp117@hotmail.com